Payment support comes first
If a successful Paystack payment or an approved direct transfer does not activate Kiliz Pro, contact support@kiliz.ng with the email used in the app, the amount, date and the Paystack reference or Kiliz direct-transfer request code. Do not send your PIN, OTP, banking password or complete card details.
Duplicate or incorrect charges
Tell us promptly if you believe a charge was duplicated, processed after a valid cancellation, or made for the wrong plan. We will review the app record, the Paystack transaction status where applicable, and the Kiliz business-account record for a direct transfer and will correct or refund a verified billing error as required by applicable law and payment-provider rules.
Digital access already delivered
Kiliz Pro provides immediate access to digital ticket information and tracker features. A payment is not automatically refundable merely because a ticket loses, the member changes their mind after viewing premium content, or the member does not use all of the paid period.
This does not limit any right that cannot legally be excluded.
Bank-transfer access
Bank transfer is a one-time purchase and does not renew automatically. Paystack transfers activate after Paystack confirms success. Direct transfers activate after Kiliz matches the incoming credit and approves the member request. If a verified transfer cannot be linked to the correct member or access cannot be supplied because of an error we cannot correct within a reasonable time, contact support for review. Do not make a second payment while the first is pending.
Recurring card subscriptions
Card subscriptions renew at the selected weekly or monthly interval until cancelled. Cancellation stops future renewals and normally leaves access active through the period already paid for. Open Settings → Kiliz Pro → Manage Card Subscription to cancel future charges.
How refunds are returned
An approved Paystack refund is normally returned through Paystack to the original channel. An approved refund for a direct transfer is returned from the Kiliz Tips Information Services business account to verified sender details. Bank and card processing times are outside Kiliz Tips' direct control.
Contact
Kiliz Tips Information Services (BN 9823028), trading as Kiliz Tips · 1, Off Egoro-Amede Road, Emaudo, Ekpoma, Edo State, Nigeria · support@kiliz.ng
18+ only. Tips are opinions, never guarantees. Betting can lose money.